Types of Information Collected and Uses For It
We collect two types of information about our Website Users: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information
Non-Personally Identifiable Information
Non-Personally Identifiable Information is information that does not identify a specific End User. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol (“IP”) address. We, and/or our authorized Third Party Service Providers and Advertisers, may automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons or Pixel tags. We use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers and Advertisers to measure the overall effectiveness of our online advertising, content, and programming.
Personal Information from Other Sources
We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, “Partners”) or other third parties. We may associate this information with the other Personal Information we have collected about you.
User Choices on Collection and Use of Information
As discussed above, you can always choose not to provide information, although it may be required to engage in a certain activity on the Website.
As a condition of purchase of our products and services, we will send you Administrative and Promotional emails. We will send you information regarding your account activity and purchases as well as updates about our products and promotional offers. You cannot opt-out of Administrative Emails. “Administrative Emails” relate to a User’s activity on the Website, and include emails regarding a particular User’s account, requests or inquiries, and purchases of products and services. In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise our products and services, including exclusive sales and other offers, and/or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time by e-mailing us at email@example.com. When contacting us, please indicate your name, address, phone number, email address, and what Promotional Emails you do not want to receive.
Release of Personally Identifiable Information
We will not share your Personally Identifiable Information with other parties except as provided below:
We May Share Your Information with VANEATS.ca Merchants (herein known as “Merchants”)
We provide some products or services jointly with particular restaurants. These are known as “VANEATS.ca Merchants” or “Merchants”. We share some of your Personally Identifiable Information with Affiliated Restaurants in order to help them provide you with better service and track the value of our program. Sharing this Information will allow a Merchant to market directly to you should they choose to do so. However, we will only share Personally Identifiable Information with a Merchant if you engage in an Identification Activity, and then only to the Merchant involved in that Identification Activity. For example, if you purchase a promotional voucher for a particular restaurant, we may share your name, email address and city with that restaurant.
We May Share Your Information with Authorized Third Party Services Providers
We provide some of our services and products through third parties. These “Third Party Service Providers” perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may share your Personally Identifiable Information with such Service Providers to fulfill orders, deliver packages, send postal or email, administer contests or sweepstakes, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies (“Affiliates”) with whom we have business relationships and may have to also share their information with Service Providers to accomplish our administrative tasks. For example, when you order a service, we release your credit card information to the card-issuing bank to confirm payment for the service and, if applicable, release your address to the delivery service to deliver the service. Likewise, we may release an Affiliate’s information to our bank to send out a payment. We encourage VANEATS.ca Merchants and Third Party Service Providers to adopt and post privacy policies. However, the use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.
We May Share Your Information in a Business Transfer
We May Share Your Information for Our Protection and the Protection of Others
Release of Non-Personally Identifiable Information
We may disclose or share Non-Personally Identifiable Information with Merchants, Partners, Affiliates and Advertisers. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) with “Third Party Advertisers” or “Third Party Advertising Companies” and other parties as provided below: We use Third Party Advertising Companies to serve ads when you visit our Website. These companies may use Non-Personally Identifiable Information about your visits to this and other websites in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you. Some of these Third Party Advertising Companies may be advertising networks that are members of the Network Advertising Initiative (“NAI”). If you would like more information about any NAI member company, or you would like to opt-out of targeted advertising from any NAI member company, click here: http://www.networkadvertising.org/consumer/opt_out.asp. We also use Third Party Service Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Advertisers. Please note that this is not Personally Identifiable Information, only general summaries of the activities of our Users. Such data is collected on our behalf, and is owned and used by us.
You may sign up and subscribe to receive our newsletters. We may use the information that you provide to us, such as your date of birth, sex, or other preferences, to provide customized newsletters that may be of interest to you. You have the option to unsubscribe to newsletters at anytime.
We may from time to time poll our users on various matters of interest. If you vote in one of our polls, we will record your answer to report to you which polls you have voted for and also to avoid allowing multiple votes by one person. Some polls may make your vote publicly available by displaying your user name alongside your vote to other users of our websites.
We may wish, from time to time, to post your comments or submissions as sample testimonials from our users, in which case we will ask for your permission in advance.
We may also use personal information and data collected through your emails and use of our websites to generate statistics and aggregate reports for internal use and for sharing with our affiliates, service providers, suppliers, merchants, partners, sponsors, licensors, advertisers or other third parties with whom we have business relationships (collectively “Third Parties”). These statistics and aggregate reports will not contain any information that could identify you personally.
Other Tracking Devices
We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behaviour on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.
Security of Information
We take security seriously and take numerous precautions to protect the security of Personally Identifiable Information. We use tools and technology that is to the best of our ability to secure your information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the Website, and are not responsible for the actions of any third parties that may receive any such information.
Minors under the age of 13 may not use the Website. We do not collect or maintain information from anyone known to be under the age of 13, and no part of the Website is designed to attract anyone under the age of 13.
We may provide areas on our Website where you can publicly post information about yourself, can communicate with others, or can review products, restaurants, and submit media content. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information.
Privacy Policies of Third Party Websites
We reserve the right to use and disclose personal information to comply with applicable laws and regulations and local, provincial and national governmental requests, to operate our websites properly, or to protect our rights and property and those of our users or Third Parties.
Refunds or Returns
Refunds or Returns are handled on a case-by-case basis Within the limits of reason, we will do what it takes to make you a happy client of VANEATS.ca. If we deem a refund is within reason, we will provide a refund of the purchase price paid by you for any Dining Pass within (5) days after the purchase of a Dining Pass, provided that the Dining Pass has not yet been redeemed. After (5) days, we do not provide refunds or credit. We will provide a refund if you are unable to redeem a Dining Pass before the applicable expiration of the Dining Pass because the relevant Merchant has gone out of business.
Feedback and Contact Information
Last Updated: September 30th, 2011